How do warranty and service work at GPS Eesti?
If your Garmin device develops a fault, we'll help you sort it out. Warranty and service are handled through us in Estonia – you don't need to contact the manufacturer yourself or send the device abroad.
1. Bring or send the device to us
- To the Tondi store: Pärnu mnt 110, Tallinn.
- Via DPD parcel locker: fill in the warranty claim form and we'll e-mail you a shipping code. For warranty cases, shipping is free for private customers.
2. What to bring?
- Proof of purchase (invoice or receipt) – if you bought from our online store, your order number is enough.
- The device's serial number – you'll find it on the back of the watch or in the device settings (Settings → System → About).
- A short description of the fault: what happened and when.
- The box isn't needed, but the charging cable may help if the fault is related to charging.
If possible, back up your data before handing the device over, as data may not be retained during service.
3. How long does it take?
The average processing time is 7–14 working days. Sometimes it may take a little longer due to the Garmin service centre. If the device stays at the service centre longer than usual, we'll let you know.
4. You'll be notified when the device is back
When the device returns to us, we'll send you an e-mail and an SMS. You can collect the device from the Tondi store or choose delivery to a parcel locker in the e-mail (for warranty cases, shipping to a parcel locker in Estonia is free; courier delivery is charged).
What isn't covered by the warranty?
The warranty covers manufacturing defects. Damage caused by drops, impacts, moisture or other use is not covered. In that case, we offer the option to exchange your watch for a new one of the same model at a discounted price – read more on the watch exchange page.
Still need help?
Write to us at abi@gpseesti.ee or visit the Tondi store (Pärnu mnt 110, Tallinn) – we're happy to help.
