Under the Law of Obligations Act, a consumer may withdraw from a contract concluded by means of distance communication within 14 days.
For goods ordered from the GPS Eesti OÜ online store, this period begins on the day the goods are delivered to the consumer. A consumer is a natural person who has purchased goods or services from the GPS Eesti OÜ online store that are not related to their business or professional activities.
By purchasing from the GPS Eesti OÜ online store, the consumer agrees to the following conditions for exercising the right of return:
1. The returned product must be complete (including the product packaging and all items included in it – cables, etc.). If the condition of the returned item has deteriorated, the Consumer is liable for any decrease in value resulting from its use only if they have used the item in a way other than necessary to establish its nature, characteristics and functioning. To establish the nature, characteristics and functioning of the item, the Consumer should handle and use it only as they would normally be allowed to in a store.
(Devices must not be linked to customer accounts or have acquired a GPS signal.)
The consumer must open the product's original packaging carefully and without damaging it.
2. To exercise the right of return, the consumer must submit a withdrawal notice no later than 14 days after receiving the goods.
Fill in the withdrawal form online →
All you need is your order or invoice number and the same e-mail or phone number used for the order — we'll fill in the rest.
If you prefer, you can also send the notice by e-mail to abi@gpseesti.ee or use the PDF form: withdrawal form.
3. The consumer bears the cost of returning the goods.
4. Upon withdrawal from the contract, the consumer must return the purchased item without delay, but no later than 14 days after giving notice of withdrawal.
5.GPS Eesti OÜ undertakes to refund to the consumer all payments received under the contract without delay, but no later than 14 days after receiving the withdrawal notice, provided that the consumer has returned the goods within the same period, i.e. within 14 days.
6. The 14-day right of return does not apply to the following goods:
- items whose price depends on fluctuations in the financial market which the Seller cannot influence and which may occur within the withdrawal period
- items made to the User's personal needs
- items made according to the User's specifications
- items that spoil or become outdated quickly
- sealed items that are not suitable for return for health protection or hygiene reasons (in particular, but not limited to, health products, including heart rate straps) if unsealed after delivery
- items which, by their nature, are inseparably mixed or combined with other items after delivery;
- urgent repair or maintenance work where the consumer has requested a visit from the trader for that purpose
- sealed audio or video recordings or computer software, if the consumer has unsealed them
- newspapers, magazines or other periodicals.
- electronic products (maps, map updates, licences, etc.)
If a customer orders goods from the online store and wishes to collect them from the GPS Eesti OÜ store, they can examine the ordered goods at the time of handover and, if necessary, ask the seller additional questions about them.
We strongly recommend doing so, to make sure the ordered goods meet your needs and expectations.
If the ordered goods are not suitable, the customer has the right to cancel the order, and GPS Eesti OÜ will refund the full amount paid for the order to the customer's account without delay, but no later than 14 days.
The 14-day right of return is established by law and is not a special feature of the GPS Eesti OÜ online store.
Returned goods must be unused, undamaged and in their original packaging. Returns or exchanges do not apply to legal entities. Read more "Online store terms and conditions"
Legal details:
GPS Eesti OÜ
Masti tn 17
11911 Tallinn
Reg. 11419222
VAT no. EE101174738
