Warranty

Submit a warranty or repair request online →
Fill in the form and add photos. We check the warranty by serial number right away and you get an RMA number.

If your product has a valid warranty, please bring it to our store. The warranty is based on the purchase invoice, a readable serial number on the product, or a payment order. If your device is no longer under warranty or the fault or defect is not covered by the warranty, see the information on our service and repair page.

The diagnostic fee for a device not covered by the warranty is 29€

Terms and conditions:

1. GENERAL
1.1. GPS EESTI OÜ mediates the warranty, warranty procedures and warranty repairs for the devices it sells.
1.2. Warranty service is provided on the basis of an invoice issued by GPS EESTI OÜ and a device with an undamaged serial number. If the device's serial number is damaged or unreadable, the warranty repair provider has the right to refuse free warranty repair. (Keeping the invoice is the customer's responsibility)
1.3 The warranty for Garmin devices and Cardo devices is two years, unless stated otherwise. The warranty for power cables, mounts and accessories is 6 months. The warranty for repaired devices is 1 year and for demo products 6 months.

2. WARRANTY PERIOD
2.1. The warranty period starts from the date shown on the invoice.
2.2. Warranty services performed during the warranty period do not extend the warranty.

3. WARRANTY SERVICE
3.1. Warranty repairs are carried out at the manufacturer's service centre. The customer brings the device to the GPS Eesti OÜ store and bears all transport-related costs.
3.2. GPS EESTI OÜ is not liable for the destruction, loss or corruption of information stored on the data carrier of a device brought in for warranty repair, or for any direct or indirect damage caused thereby. Making backups is the customer's responsibility.
3.3. If the device cannot be repaired during the warranty period and its production has ended, the seller will replace the device under warranty with an equivalent one. The customer may choose another model of the same value.
3.4 If the warranty inspection finds that the fault/defect is not covered by the warranty, the customer must pay a diagnostic fee of 29€.

4. NOT COVERED BY THE WARRANTY
4.1. Wear parts (rechargeable batteries, batteries, mounts, watch straps, fuses, etc.) as well as packaging and documentation.
4.2. Malfunctions and physical damage caused by accidental or intentional physical damage, or by foreign objects, liquids, insects, excessive dust, etc. getting inside the device. Also intentional or accidental deletion of maps from the device or data carrier.
4.3. Malfunctions and physical damage caused by faulty electrical systems (missing earth wire, etc.), power outages or mains voltage fluctuations.
4.4. Malfunctions and physical damage caused by the use of non-original parts or unsuitable accessories.
4.5. Malfunctions caused by misuse of the devices or failure to follow the user manual (using the product in unusual environmental conditions).
4.6. Reduced battery capacity.

5. RETURNS
5.1. Returned goods must be in their original packaging, with labels and unused. Devices must not have locked onto satellite signals, i.e. determined their location. The product must also not be paired with a phone and/or registered to a customer account.