Watch not charging or charger tip stuck – what to do?
If your watch won't start charging, the cause is very often dirty contacts or the charging cable, not the watch itself. Try the following steps.
1. Clean the watch and cable contacts
- Sweat, cream and dust build up a layer on the charging contacts on the back of the watch, which prevents charging.
- Clean the contacts with a damp cloth (with a little mild soap if needed) and dry them carefully.
- Also check the end of the cable – there should be no dirt or green oxidation.
- Do not use sharp objects or harsh cleaning agents.
2. Check the connection
- Make sure the cable end sits firmly and straight in the watch's port.
- Try a different USB port or another power adapter. A computer's USB port sometimes switches off in sleep mode.
- If possible, try another Garmin charging cable – this quickly tells you whether the fault is in the cable or the watch.
3. Charger tip stuck in the adapter or on the watch
If the cable connector came off or got stuck in the adapter, do not try to pull it out by force. Bring the watch and cable to us for inspection.
Is the charging cable covered by the warranty?
The charging cable included with the watch is covered by the warranty in the case of a manufacturing defect (for example, the connector comes loose during normal use). Mechanical damage, such as crushing or breaking, is not covered by the warranty. If your cable is broken, you can always get a new original cable from us.
How to contact us?
Write to us and include: the purchase date or invoice number, the watch model and, if possible, a photo of the cable and the watch contacts. This helps us tell you faster whether it's a warranty case.
Didn't help?
Write to us at abi@gpseesti.ee or visit our Tondi store (Pärnu mnt 110, Tallinn) – we're happy to help.
