Can the battery, glass or button of a Garmin watch be replaced?
This is one of our most frequently asked questions. The short answer: Garmin does not repair watches by replacing individual parts. The battery, display, glass and buttons are not replaced either in Estonia or at the Garmin service centre.
What is the solution?
A broken or worn watch can be exchanged for a new watch of the same model. This is usually cheaper and faster than a repair, and you end up with a brand-new watch.
- The replacement watch is new and comes with a 1-year warranty.
- Your old watch doesn't have to be working – a scratched or cracked glass, a battery that drains quickly, a stuck button or a watch that no longer turns on are all fine.
- The process usually takes up to 12 working days.
- During the exchange, you can rent a watch from us so your training isn't interrupted.
- The exchange is for the same model – you cannot choose a different model.
Is my watch eligible?
The service is available for models manufactured within roughly the last 3 years. If you're not sure, send us your watch model and serial number – we'll check and let you know right away.
How do I request a quote?
Open the watch exchange page and click „Request a personal quote" – an e-mail opens with the necessary questions already filled in. The price depends on the model and we'll give it to you personally.
What if my watch is under warranty?
If the watch was bought from us and the warranty is valid, bring it in for a warranty claim – the exchange is then free of charge if it's a manufacturer's defect. Damage caused by impact, dropping or other use is not covered by the warranty, but a paid exchange can help in these cases.
Still need help?
Write to us at abi@gpseesti.ee or visit our Tondi store (Pärnu mnt 110, Tallinn) – we're happy to help.
