DJI Care - Phantom 3 Professional 1 Year

DJI Care can only be purchased for new products.

Activation page:

http://store.dji.com/dji_care_infos/active

Thank you for choosing DJI Care. By purchasing DJI Care, you confirm that you have read, understood and agreed to the following terms and conditions.

To ensure a better user experience and worry-free flying, DJI brings you the DJI Care Protection Plan: a service that covers the cost of damage to your DJI aircraft, gimbal or camera arising from normal use.

I. What does the service cover?

While DJI Care is valid, DJI covers repair costs and similar expenses under the following terms:
DJI provides free repairs for an aircraft, gimbal or camera damaged by a crash or collision due to operator error or another accident, provided the device is sent to DJI within the DJI Care validity period.

II. What is not covered

The service does not cover the following:
1. Lost or partially lost aircraft and accessories.
2. Stolen or abandoned aircraft and accessories.
3. Damage caused by flying in unsuitable weather conditions.
4. Repair costs caused by or resulting from water damage.
5. Repair costs for batteries, propellers, remote controller or other accessories.
6. Intentional damage.
7. Wear and tear and cosmetic damage that does not affect the aircraft's operation.
8. Direct or indirect damage caused by force majeure.
9. Repair claims made outside the validity period.
10. Indirect damage and/or expected profit in any form.
11. Additional costs arising from technical upgrades or performance improvements.
12. Injury and/or property damage caused by the aircraft to the customer or other people.
13. Any legal fees related to the DJI Care service.

III. Coverage Amount

1 Year:
The coverage amount is the retail price of the equipment at the time of purchase (not a promotional price, and excluding accessories). If the retail price differs from the coverage amount stated on the DJI Care product page, the coverage amount stated on the DJI product page, more precisely the coverage amount specified in the Service Agreement sent to you, applies. If your aircraft is completely broken, or presumed completely broken, and needs to be replaced with a new one, the coverage remaining in your DJI Care plan can be used for a replacement within the first ten months of the plan's validity. If your aircraft is completely broken, or presumed completely broken, and needs replacing within 60 days of the end of the validity period, the remaining coverage amount or 60% of the aircraft's purchase price is compensated, whichever is lower. An aircraft is considered completely broken if 80% or more of its parts are damaged. Under no circumstances will repair costs covered by DJI exceed the coverage amount. If repair costs exceed the coverage amount, the excess is paid by the customer. Once repair costs reach the coverage amount, DJI considers its DJI Care service obligations fulfilled and this DJI Care agreement terminated.

6 Months:
The coverage amount is the retail price of the equipment at the time of purchase (not a promotional price, and excluding accessories). If the retail price differs from the coverage amount stated on the DJI Care product page, the coverage amount stated on the DJI product page, more precisely the coverage amount specified in the Service Agreement sent to you, applies. If your aircraft is completely broken, or presumed completely broken, and needs to be replaced with a new one, the coverage remaining in your DJI Care plan can be used for a replacement within the first five months of the plan's validity. If your aircraft is completely broken, or presumed completely broken, and needs replacing within 30 days of the end of the validity period, the remaining coverage amount or 60% of the aircraft's purchase price is compensated, whichever is lower. An aircraft is considered completely broken if 80% or more of its parts are damaged. Under no circumstances will repair costs covered by DJI exceed the coverage amount. If repair costs exceed the coverage amount, the excess is paid by the customer. Once repair costs reach the coverage amount, DJI considers its DJI Care service obligations fulfilled and this DJI Care agreement terminated.

IV. Validity Period

The service is valid for 1 year or 6 months, depending on the licence purchased.

V. Repair Process

1. If damage occurs while your DJI Care is valid, please contact DJI Support via http://www.dji.com/support. PHONE and ONLINE SUPPORT are preferred.
2. Send the damaged DJI aircraft to the designated DJI repair centre according to the instructions given by the DJI technician.
3. If your aircraft is damaged, contact DJI first to file a report, which allows for better customer support.

VI. Termination of DJI Care

DJI Care is terminated if any of the following occurs:
1. The service has expired.
2. Your DJI aircraft has been repaired outside a DJI-designated repair centre.
3. The DJI Care coverage for your aircraft has been used up.
4. If it is found that the customer has intentionally damaged an aircraft covered by DJI Care. In that case the service terminates automatically and DJI will not issue a refund. If the customer attempts to cause an accident for illegal profit, DJI reserves the right to take legal action against the customer.

VII. Post

There are no hidden costs with DJI Care. After purchasing the service, DJI Care covers standard two-way shipping costs for the customer. In other cases, shipping and other customer-related costs are paid by the customer. In all cases, the customer pays customs fees.

VIII. DJI Care Refunds and Transfers

1. DJI Care can be cancelled when the purchased aircraft is returned, in accordance with DJI's return policy.
2. DJI Care cannot be cancelled without returning the aircraft.
3. DJI Care is not transferable after purchase.